FAQ

Ordering

What size should I order?

Take a look at our size chart here. Due to the nature of the silicone in the waist band, we do recommend sizing up if you are between sizes!

Price Adjustments/Matching

While we love to offer great deals please note that we do not offer price adjustments/matching on previously purchased items that go on sale.

Product Care

How should I wash my Arro products?

We recommend washing your Arro gear on cold, and hanging to dry.

Shipping, Returns & Exchanges

Can I return or exchange my products if they don't fit or I decide they're not right for me?

RETURNS & EXCHANGES

We want you to be fully satisfied with your purchase! If you need to make a return or exchange, here’s how:

Return Policy:

  • You have 30 days from receiving your order to initiation a return.
  • Items must be unworn, with tags still attached, and in their original condition.
  • Customers are responsible for return shipping costs.
  • Items sent back to us without first requesting a return will not be accepted.


How to Make a Return:

  1. Access the RETURNS PORTAL at the bottom of our website.
  2. Submit your return or exchange request. 
  3. Look out for a confirmation email with return instructions.
  4. Once approved, please include the original packing slip or the order #
    *Please note without order information we will have to return to sender


Damaged or Defective Items:

If your item arrives damaged or defective, email us at info@arroathletics.com with a photo of the issue. We'll review it and ship a replacement promptly.

Gift Returns:
If marked as a gift at purchase and shipped directly to you, we'll issue a store credit once we receive the returned item. If the item was not marked as a gift, we'll refund the original purchaser.

For any questions, email us at info@arroathletics.com.

We're here to help!

What happens to the product once I return it?

When a return is made, we thoroughly assess the item to ensure it is in good condition. Once approved, it is donated to someone in need, giving it a second life.